Cash Out FAQ

1.What is Cash Out?

Cash Out is a new feature that allows players to cash out their bet in order to guarantee their profits or limit their losses, at any point in the game.

2.What will I see on my bet slip if my bet is eligible for Cash Out feature?

You will see a “Cash Out” button and “Price” appear on your bet slip after the game starts.

3.How does Cash Out work?

Please see below.

1.Look for any game with Cash Out icon.

2.Place a bet on the game.

*Any bets placed Pre-match will not show the “Cash Out” button until the match starts. Cash Out feature is only available when matches are in running mode.

3.Once the game starts, “Cash Out” button with the offer price will appear on the bet slip.If you agree to cash out your bet at the indicated price, click the “Cash Out” button.

4.A confirmation box will appear. Proceed to cash out your bet by clicking the “Yes” button.

5.Your cash out transaction is now “Processing”.

6.If you cash out your entire bet at once the “Your Cash out has been accepted.” status is shown on your bet slip, the transaction has been successfully completed. Check your balance now, the cash out price is already added to your account.

7.Sometimes, your bet may be rejected due to the following reasons:

•Cancelled – goal, Red card, etc. •Not available

If this happens, simply click the “OK” button and a new price will be offered if Cash Out feature is still available.

4.On what sports is the Cash Out feature available?

The Cash Out feature is currently only available for soccer games.

5.Is the Cash Out feature available in all soccer games?

No. Not all soccer games offer the Cash Out feature.

6.How will a Member know if a soccer game offers the Cash Out feature?

The Cash Out feature is available on any game that has a Cash Out icon.

7.Is the Cash Out feature available in all soccer bet types?

No. The Cash Out feature is currently available for (HDP, OU) and maybe other bet types in future.

8.If my bet is placed before a game starts, is the bet eligible for Cash Out feature?

Yes. The Cash Out feature will appear on your bet slip after the game starts, regardless of whether your bets are from today or early market.

9.If my bet is placed during the game, is the bet eligible for Cash Out feature?

Yes. The Cash Out feature will appear on your bet slip after your bet is confirmed.

10.When can I cash out my bet?

You can cash out your bet at any point in the game as long as the Cash Out feature is still available.

11.Does the Cash Out feature offer full cash out of entire bet and partial cash out?

No, you can cash out your entire bet at once.

12.Sometimes, the Cash Out feature doesn’t appear on my bet slip even if the Cash Out icon is displayed on the game.

It might be due to the following reasons:

1.The bet type of your bet is not eligible for the Cash Out feature. 2.Your bet is temporarily or permanently not eligible for the Cash Out feature.

13.Why does the Cash Out icon sometimes suddenly disappear from the game?

It may be because the Cash Out feature is temporary unavailable for the game.

14.Why does the Cash Out feature sometimes suddenly disappear from my bet slip?

It might be due to the following reasons:

1.Goal or Red Card. 2.Your bet is temporarily or permanently not eligible for Cash Out feature. 3.Cash Out feature is temporarily unavailable in this game. If this happens, the Cash Out icon will disappear simultaneously from the running game display.

15.How will I know if the offered price is updating on my bet slip?

The offered price will be blinking in yellow when the price changes.

16.What will happen if I cash out my bet whilst the price is changing?

Your cash out transaction will not be successful and a “Sell value changed, please check again” notification will shown on your screen. If this happens, simply click the “OK” button and a new price will be offered if Cash Out feature is still available.

17.Are there any chances that my CASH OUT transaction will be cancelled while it’s in progress?

Yes. It will be cancelled if there is a Goal/Red Card score.

18.Can I re-cash out my bet again if the bet previously was not cashed out successfully?

Yes. Simply click the “OK” button and a new price will be offered if Cash Out feature is still available. You may now attempt to cash out your bet again if you agree to cash out your bet at the new price.

19.How will I know if my CASH OUT transaction is successful?

Transaction is successfully completed if the “Your Cash out has been accepted.” status is shown on your bet slip.

20.Is the money added to my account instantly after my bet is cashed out successfully?

Yes.

21.How will I know if the money is already added into my account balance?

You may refer to the transaction status in Bet list/Statement. *If the status is “Sold”, it means that the money has already been added into your balance.

22.What should I do if my account balance is not updated to show the added credit after my transaction is cashed out successfully?

Please contact our Customer Service and provide the bet ID to us.

23.What will happen to my cashed out bet after settlement?

After a bet ticket is cashed out, the Bet Ticket’s ownership will no longer belong to the Member. Therefore, after the bet settlement, the Bet Ticket’s outcome will not affect the Member’s account balance except in the case of one of the following scenarios:

1.Cash Out Transaction cancellation – if this happens, cash out price of the Bet Ticket will be deducted from the Member’s balance account, and the Bet Ticket’s ownership will revert back to the Member. 2.Match or Bet Ticket cancellation – if this happens, cash out price of the Bet Ticket will be deducted by the Company from the Member’s balance account and stake amount will be returned to the Member.

24.How do I check the return amount of my cashed out ticket?

You may refer to the “WIN LOSE” column in Bet list record/Statement. *Your Cash Out transaction is winning if the WIN LOSE amount is a positive value.

*Your Cash Out transaction is losing if the WIN LOSE amount is a negative value.

25.Is Cash Out feature available on Mobile?

Yes, Cash Out feature is both available on Web and Mobile betting.

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